2. CHANGES IN HOW TO REQUEST SUL/AIR COMPUTING ASSISTANCE
One of the traditional ways of contacting the Systems Office for problem resolution has been to send email to systems@sulmail. Beginning on Tuesday, January 18, that account will no longer exist.
You should continue reporting computing problems to your Expert Partner, as the first step in resolving issues. If your Expert Partner is unable to assist you, they will submit requests to Academic Computing through the campus HelpSU system.
If you are in a public service position and need to report a problem with a kiosk, you can submit these requests yourself directly through HelpSU, at:
Be sure to set your department as "University Libraries", so that it will be routed automatically to us.
If your Expert Partner is away on vacation or leave, they may ask you to submit requests through the HelpSU system. However, we ask that you do not use this unless your EP has directed you to do so, as it is important for them to be informed of all problems within the unit.
In emergencies only, you can contact on-call staff about critical problems that affect the basic operation of your unit by calling 5-9787, and leaving a message with your name, the problem description, and your telephone number. Flag this message as urgent.
Please note that Unicorn-related problems should continue to be reported through your Unicorn liaison.