GIS Technical Support

When requesting tech support, please send the following information to one of Stanford's tech support contacts:

• Product name and version
• Operating System you're using
• A detailed description of your question, including the operations used, and the exact wording of any error messages
• If one of the campus contacts listed below is not able to attend to your question themselves, they will forward it to ESRI. You should receive a reply in 1 to 2 working days.

Stanford's Site License with ESRI authorizes 5 individuals to contact ESRI Tech Support Services directly. Individual campus users are not permitted to contact ESRI tech support.

Users often bypass ESRI technical support altogether by:

A) searching support.esri.com or lists.directionsmag.com/discussion
B) posting queries themselves to one of the GIS  listservs:

• ArcGIS List - mail to: arcgis-digest@lists.directionsmag.com
  (Experienced users often reply quickly and are often more helpful than the overloaded ESRI technical support team can deliver.)
• ARCVIEW-L - mail to arcview-l@esri.com