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Geographic Information Systems (GIS)
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GIS Technical Support

When requesting tech support, please send the following information to one of Stanford's tech support contacts:

  • Product name and version
  • Operating System you're using
  • A detailed description of your question, including the operations used, and the exact wording of any error messages
  • If one of the campus contacts listed below is not able to attend to your question themselves, they will forward it to ESRI. You should receive a reply in 1 to 2 working days.
Mindy Syfert - Branner Library msyfert@stanford.edu
Julie Sweetkind-Singer - Branner Library
Karen Seto - Earth Sciences
Maria Cacho - Planning office

Stanford's Site License with ESRI authorizes 5 individuals to contact ESRI Tech Support Services directly. Individual campus users are not permitted to contact ESRI tech support.

Users often bypass ESRI technical support altogether by:

A) searching support.esri.com or lists.directionsmag.com/discussion
B) posting queries themselves to one of the GIS  listservs:



Last modified: December 8, 2006

   
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