What do I do if Workflows crashes?

Attempt to log in again. If this works, good; if not (you may not be able to connect or it may crash again as soon as you try to use WorkFlows), notify the Operations Manager or the Public Services Librarian. If regular staff are not available, call the Green Library Loan Desk (3-1493) for information about the outage.

When WorkFlows is not working, we can keep track of items to be charged or discharged using the Circulation Backup utility. You can start Circulation Backup from the Start menu or by double clicking the desktop icon.

To charge items out using Circulation Backup

• Select the Checkout Items tab and click the Enter User ID button.
• Make sure that the insertion point is blinking in the textbox.
• Scan the patron’s ID card or type in the user ID.
• Click the Start Charging button.
• Again, make sure that the insertion point is blinking in the textbox.
• Scan the item barcodes until all of the items have been entered.
• Click the Save button.
• Click the OK button to close the Written to File dialog box.

To discharge items using Circulation Backup

• Select the Discharge Items tab.
• Make sure that the insertion point is blinking in the textbox.
• Scan the item barcodes until all of the items have been entered.
• Click the Save button.
• Click the OK button to close the Written to File dialog box.

When you have to use Circulation Backup, please remember:

• Notify the Operations Manager or the Public Services Librarian.
• Circulation Backup does not connect to the database; you will have to recognize:

• Never use the Print Barcodes tab; regular staff will print and clear the barcode file.

If you cannot use Circulation Backup, you will have to use the blue Manual Charge slips.