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Stanford University Libraries Redesign Report
Measures Of Success
This ambitious plan should be assessed at
points along the process to determine if it is
succeeding. The Team suggests that the process of
implementation include clear monitoring of
various measures of success.
Service to patrons and staff should be
carefully monitored and measured. Selectors can
assist with determining that their ability to
acquire materials is not jeopardized. Imbedded in
implementation should be monitoring fill rates
and error rates. Staff in all units can be
surveyed on the success of their training and on
the effects of quality control measures. An
explicit plan for focus groups for feedback
should be in place and used throughout the
process change.
While "bottom line" on the one hand is the
combined mission of collections, service, and
access, on the other hand it requires judging
whether or not the libraries have met the cost
reduction targets. Since much of the savings
expected from reducing transactions in the
acquisition-to-access process will be directed
back to putting the staffing and technology in
place for the new processing environment,
implementation will have to realize savings early
so that the plans can continue to move forward.
Net savings will be directed to other initiatives
which also directly support the libraries'
mission, including an automated authorities
cleanup and file.
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Last modified:
August 12, 2005 |
