Returns Policy

NO RETURNS - NO EXCEPTIONS - ROUTE 2GIFTS

Material that has any physical pre-processing from the following approval vendors: YANKEE, HARRAS, CASALI
Any physical pre-processing affects the resalability of the material and we have agreed to a NO RETURN policy. This includes barcodes, spine labels, date due slips, property stamps, and security targets. Unwanted approvals in this category should be routed to gifts.

Material legitimately supplied on an active standing order (even if previously supplied by the same vendor on approval or firm order)
An example of something that is legitimate is supplying a copy of the book twice, once on approval or firm order and once on standing order. Responsibility for de-DUPing approvals and firm orders against standing orders (or against a list of monographic series supplied by SUL) varies with each vendor.

An example of something that is not legitimate is supplying a copy of the book twice on the same order. This is a vendor error and the duplicate should be returned.

RETURNS - NO RESTRICTIONS

Material supplied on approval with no physical pre-processing
The only execptions are approvals from the following vendors: YANKEE, HARRAS, CASALI. (see above). This includes all Considered and Rejected (C/R) materials unless we have a firm order with the same vendor. In that case, receive on the firm order.

Material damaged in transit to SUL [DAM= ]
These materials are most likely to be discovered by staff who open the mail. If box or package is unopened, email vendor for return instructions. Damaged gifts are a special situation.

Wrong material supplied [WMS= ]
If SUL decides to keep the material, it must be received on the order on which it was supplied. Either correct the bibliographic information to match the book or import/create another record and re-link the order to it. Monograph Ordering staff will place a new order for the book originally wanted but not supplied.

Copy owned and duplicate supplied on approval and/or firm order by the same vendor
Frequently, orders are placed with our approval vendors to ensure we receive one copy either on approval or in response to our firm order (when the material does not fall within our approval profile). It is the vendor's responsibility to de-DUP these firm orders against the approval plan and supply us with only one copy. (Note: This is different from our policy when a standing order is involved.) When two copies are wanted, it is the responsibility of the Monograph Order Unit to clearly indicate that the firm order is for an additional copy.

RETURNS - SITUATIONAL

Defective material [DEF= ]
We will return all material that has a major publishing defect.

Exception: African materials published by non-mainstream publishers. Accept the material and note defect(s) in a 590 field.

Material supplied on a cancelled order [CNL=   ]
We will return all material supplied on an order we cancelled if the packing list or invoice date exceeds established grace periods from the date of our cancellation:
    domestic = 4 weeks from cancellation date
    foreign = 6 weeks from cancellation date
Our cancellation date is the date on the Cancel segment. If there is no cancel segment or if material was supplied within the established grace periods, receive and route 2GIFTS. If the order was cancelled by the vendor [e.g. cnv] consult with the Head of Monograph Ordering.

RETURNS PROCEDURE

Last modified: July 27, 2006