|
 |
|
|
|
|
Troubleshooting Card Swipe Printing Problems
Q. I am getting an error stating that I need to install
a printer. What should I do?
The kiosks are configured to check for a printer after
every reboot. If you get an error stating that there is
no printer installed, do the following:
- Go to Start-->Programs
- Click the "Reinstall Printer" icon
The printer should now be available. If the printer does
not install properly after going through the above steps,
restart the machine. If the problem persists, report this
to a staff member and move to a different machine.
Q. My file is not appearing in the print queue?
Make sure you are using a public machine. Cluster machines
or machines labeled as "Stanford Only" print using a different
system. Try sending your print job once more. Make a note
of the name of the machine you are using. All kiosks should
have a label on the monitor which displays the name of
the machine. The machine name will appear in the print
server queue after sending print job.
If problem persists, report to library staff at the reference
desk.
Q. I was charged, but didn't get a printout/had a
bad copy/printed the wrong page. How can I get reimbursed?
THERE ARE NO CASH REFUNDS FOR BAD PRINTS.
The Stanford University Libraries will only make good
for "bad prints" if SULAIR is at fault (e.g.
- due to printer failure or no toner). We will not give
credit for:
- print jobs sent to the wrong printer
- print jobs that the user fails to pick up from the
printer
- user sending multiple copies of a print job to a
printer
- user printing the "wrong" document
- print jobs delayed several minutes due to heavy
user load
If you have bad prints, show them to the library staff
at the nearest service desk. If it is the fault of the
printer or the printing system, they will arrange for
you to immediately reprint your file at no additional
charge.
Ronnie Fields
User Services Technology Specialist
Information Center
Cecil H. Green Library, Stanford
University Libraries
rfields@stanford.edu
Last modified:
June 23, 2005
|
 |
|
|
